Customers tell you what they think. We reveal what they really mean.
Get started freeThe system analyzes user feedback and automatically detects signals that may indicate a customer is at risk of leaving. Even when it's not stated directly, subtle signs of dissatisfaction or disengagement are flagged as churn signals.
These signals appear in your analytics alongside other feedback traits, making it easier to track churn risk and notice patterns early. This gives your team time to understand the issue and respond before users actually leave.
Within streams of customer feedback, patterns begin to form — patterns that are impossible to see by reading comments one by one.
The platform captures these signals and turns them into insights: groups of related ideas, issues, and user requests. The result is a map of themes emerging directly from real user experience, giving teams a scalable way to understand what's happening across their entire user base.
Real changes in user loyalty don't happen by chance. Important events leave a mark, but their impact isn't always obvious.
The events feature lets you mark key moments directly on feedback and insights graphs — so you can see how specific releases, campaigns, or external events impact customer trends and sentiment.
Collecting customer feedback should be as simple as sending a message. Share clean, easy-to-use forms that let users quickly leave a thought, suggestion, or concern.
Forms can be used for one-to-one conversations with specific users or shared broadly to gather input from your community — creating a steady stream of real feedback from the people using your product.
The gap between what customers say and what they mean
Most product teams collect feedback. Few actually understand it.
The challenge is not volume — it is interpretation. A single piece of feedback can signal a usability problem, a missing feature, or a deeper dissatisfaction with the product direction. Without the right tools, these signals get lost in spreadsheets, support tickets, and monthly surveys.
Find the plan that fits your team and start collecting insights today
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